BA GEAR Privacy Policy — Lead Forms and Follow-Up Communications
Last updated: September 30, 2026
Who we are
BA GEAR is a business registered in Canada. This policy explains how we handle personal information collected through our Facebook and Instagram lead forms and the related follow-up communications.
For privacy questions, complaints, or requests concerning your personal information, contact BA GEAR at info@mybagear.com
Information we collect
Depending on the form you complete and the information you provide, we collect your name, email address, telephone number, and answers about your team, organization, product interests, or request.
We may also receive submission dates and identifiers associated with your lead, form, or advertisement. We keep relevant correspondence and records of your communication preferences.
How we use your information
We use this information to:
- Respond to enquiries and provide requested information.
- Prepare quotations and follow up on your requests.
- Organize and manage prospective customer records.
- Send promotional communications when we have the consent or other permission required by applicable law.
- Record and respect your privacy and communication preferences.
Providing information through a form does not, by itself, constitute consent to every type of promotional communication. This policy does not replace any consent required by law.
Service providers and information sharing
Our lead-management processes use Meta to receive form submissions, n8n Cloud to automate processing, and Google services, including Google Sheets and Gmail, to organize records and manage email communications. Existing processes may also use Zapier during our migration.
These providers receive or process information needed to perform their respective services. Meta also processes information collected on its platforms under its own privacy policies.
We may disclose information where required by law or where otherwise permitted by applicable law for a specific, necessary purpose.
International processing
Our service providers may process or store information outside Canada. Information processed in another country may be subject to that country’s laws, including lawful access by courts and government authorities.
You may contact us for information about our use of service providers and international processing.
How long we keep information
For enquiries that do not result in a purchase, we retain lead details for up to 12 months after your last meaningful interaction with us, such as a new enquiry or a reply concerning your request. Automated messages sent by us alone do not restart this period.
We delete or anonymize information earlier when it is no longer needed and there is no other lawful reason to retain it.
If you expressly subscribe to ongoing marketing, we may retain the contact details, preferences, and consent records needed to manage that subscription while it remains active. We periodically review whether continued retention is necessary.
If you become a customer, information needed for orders, service, accounting, or legal obligations is subject to the retention requirements applicable to those purposes.
We may retain limited consent and opt-out records for as long as reasonably necessary to demonstrate compliance and prevent further unwanted marketing. Any information retained for a legal obligation or dispute is limited to what is necessary for that purpose.
Protecting your information
We maintain safeguards appropriate to the sensitivity of the information, including restricting access to authorized people and service providers who need it for the purposes described in this policy.
No storage or transmission system can be guaranteed completely secure.
Your choices and requests
You may contact info@mybagear.com to request access to, correction of, or deletion of your personal information, or to withdraw consent where applicable.
Please identify the email address or telephone number used in your enquiry so we can locate the relevant records. We may request reasonable additional information to verify your identity.
We respond according to applicable law. If information must be retained or a request cannot be fulfilled in full, we will explain the applicable reason.
You may unsubscribe from promotional emails using the unsubscribe link provided or by contacting us. We process marketing opt-out requests without delay and no later than 10 business days.
Unsubscribing from marketing does not automatically delete records needed to manage an existing order, fulfil a legal obligation, or respect your opt-out request.
Changes to this policy
We will publish updates on this page and revise the date above. Where required, we will notify you of material changes and obtain consent before using your information for a new purpose.